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Terms & Conditions

Effective Date: 25.2.2025
Last Updated: 25.2.2025

Welcome to RIVO! These Terms & Conditions ("Terms") govern your access to and use of our website www.rivo.run, mobile application, smart insoles, and related services (collectively, the "Services"). By using the Services, you agree to these Terms. If you do not agree, please do not use our Services.

1. Eligibility

You must be at least 16 years old to use our Services. By using RIVO, you confirm that you meet this age requirement and have the legal authority to enter into these Terms.

2. Account Registration & Security

  • You must provide accurate and complete information when creating an account.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You must notify us immediately at support@rivo.run if you suspect unauthorized access to your account.

3. Use of Services

You agree to use RIVO’s Services for personal, non-commercial purposes and in compliance with all applicable laws. Prohibited activities include but are not limited to:

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  • Misusing or hacking the platform.

  • Sharing, reselling, or sublicensing our Services without permission.

  • Uploading harmful or illegal content.

4. Subscription & Payment

RIVO offers subscription-based services with different pricing plans detailed on our website.

 

  • Payments are processed securely via Stripe, PayPal, Apple Pay, or Google Pay.

  • Subscriptions auto-renew unless canceled before the renewal date.

  • Refunds: We offer a 1 month free trial and a "no questions asked" return policy within this period.

5. Privacy & Data Protection

Your use of RIVO is subject to our Privacy Policy. We collect and process data following GDPR, CCPA, and industry standards to enhance your experience while ensuring data security. Read our Privacy Policy

6. Fitness & Health Disclaimer

RIVO is not a medical device and does not provide medical advice.

 

  • Always consult a healthcare professional before starting a new fitness routine.

  • RIVO is not responsible for injuries, health conditions, or adverse effects related to fitness activities.

7. Intellectual Property

All content, trademarks, and technology related to RIVO’s Services are our property or licensed by us. You agree not to copy, distribute, or reverse-engineer any part of our Services.

8. Third-Party Integrations

  • RIVO integrates with Strava, Garmin, Apple Health, Google Fit, and other platforms.

  • By connecting third-party accounts, you authorize RIVO to collect and process relevant data.

  • RIVO is not responsible for third-party services' availability, security, or data handling.

9. Termination & Account Suspension

  • RIVO reserves the right to suspend or terminate accounts violating these Terms.

  • You can delete your account anytime via the RIVO app or by contacting legal@rivo.run.

10. Limitation of Liability

  • RIVO provides its Services "as is" and "as available" without warranties.

  • We are not liable for indirect, incidental, or consequential damages arising from your use of our Services.

  • Our total liability under these Terms shall not exceed the amount paid for the Services in the last 12 months.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the UK, UAE, or USA, depending on the user’s primary country of residence. Disputes will be resolved through negotiation or binding arbitration, unless prohibited by law.​

12. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on our website, and material changes will be communicated via email or app notifications.

13. Contact Information

For any questions, please contact us at:
RIVO Europe Ltd. - 12 Hay Hill, Mayfair, London, W1J 8NR


Email: legal@rivo.run


RIVO L.L.C (Dubai) - Dubai Business Bay, Bay Square, Building 04 Level 02
RIVO US LLC - 200 Spectrum Center Drive Suite 300, Irvine, CA 92618

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