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This End User License Agreement

Effective Date: 25.2.2025
Last Updated: 25.2.2025

This End User License Agreement ("Agreement") is a legally binding contract between you ("User" or "You") and RIVO ("Company," "We," "Us," or "Our") governing your use of RIVO’s mobile application, website (www.rivo.run), smart insoles, AI coaching system, and related software and services (collectively, the "Software"). By downloading, installing, accessing, or using the Software, you agree to be bound by the terms of this Agreement. If you do not agree, do not install or use the Software.

1. License Grant

Subject to your compliance with this Agreement, RIVO grants you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the Software on a compatible device for personal, non-commercial use.

2. Restriction

You agree NOT to:

 

  • Copy, modify, reverse-engineer, decompile, or attempt to extract the source code of the Software.

  • Use the Software for commercial purposes without RIVO’s express written consent.

  • Interfere with, disable, or disrupt the security features of the Software.

  • Share, sublicense, or transfer your license to any third party.

  • Use RIVO’s Software for any illegal or unauthorized activities (e.g., hacking, fraudulent activity).

  • Collect or store personal data of other users without their consent.

3. Intellectual Property Rights

All intellectual property rights in the Software, AI algorithms, smart insole technology, trademarks, and content remain the sole property of RIVO. This Agreement does not grant you any ownership rights in the Software.

4. User Data & Privacy

  • The Software collects and processes data, including personal information, running metrics, location data, AI-generated training recommendations, and more.

  • Your use of the Software is subject to RIVO’s Privacy Policy, which details how we handle your data.

  • By using the Software, you consent to data collection and processing for AI-driven training analysis, security, and service improvements.

  • RIVO integrates with third-party fitness services (Strava, Garmin, Apple Health, Google Fit, etc.), and by linking your accounts, you authorize data sharing per third-party terms.

5. Subscription, Payment & Auto-Renewal

  • Certain features of the Software require a paid subscription (e.g., AI coaching, advanced analytics).

  • Payment is processed securely via Stripe, PayPal, Apple Pay, Google Pay.

  • Subscriptions automatically renew unless canceled before the renewal date.

  • Users may cancel their subscription anytime through the RIVO App or by contacting billing@rivo.run.

​

Refunds

 

  • RIVO offers a 1 month free trial. If you cancel within this period, no charges apply.

  • Subscription fees are non-refundable after the trial ends unless required by law.

  • Hardware purchases (e.g., RIVO Smart Insoles) are subject to our Return & Refund Policy.

6. Fitness & Health Disclaimer

  • RIVO is not a medical device and does not provide medical advice, diagnosis, or treatment.

  • Always consult a healthcare professional before using RIVO if you have pre-existing medical conditions, injuries, or concerns.

  • RIVO is not liable for any injuries, health complications, or risks resulting from improper use of the Software or smart insoles.

7. Third-Party Services & Integrations

  • RIVO integrates with Strava, Garmin, Apple Health, Google Fit, and other fitness platforms.

  • We are not responsible for the accuracy, security, or data handling practices of these third-party services.

  • If you experience issues with a third-party integration, refer to their support channels for assistance.

8. Software Updates & Modifications

  • RIVO may release updates, bug fixes, or new features to improve performance.

  • You agree to receive and install these updates automatically unless you disable auto-updates in your device settings.

  • RIVO reserves the right to modify, suspend, or discontinue any feature of the Software without prior notice.

9. Termination & Account Suspension

  • RIVO reserves the right to suspend or terminate your access to the Software if you violate this Agreement.

  • You may delete your account anytime via the RIVO app or by contacting legal@rivo.run.

  • Upon termination, all rights granted under this Agreement immediately cease, and you must delete all copies of the Software.

10. Limitation Of Liability

  • The Software is provided "as is" and "as available", without warranties of any kind.

  • RIVO is not liable for:

    Any direct, indirect, incidental, or consequential damages.

    Data loss, inaccuracies, or service interruptions.

    Personal injuries, fitness injuries, or health complications arising from Software use.

  • RIVO’s maximum liability under this Agreement shall not exceed the amount paid for the Software in the last 12 months.

11. Governing Law & Dispute Resolution

  • This Agreement is governed by the laws of the UK, UAE, or USA, depending on the user’s primary residence.

  • Any disputes will first be attempted to resolve through negotiation.

  • If unresolved, disputes shall be settled via binding arbitration unless otherwise required by law.

12. Changes To This Agreement

  • RIVO may update this Agreement to reflect new legal requirements or software updates.

  • Material changes will be communicated via email or in-app notifications.

  • Your continued use of the Software after changes indicates acceptance of the updated Agreement.​

13. Contact Information

For questions or legal concerns, contact:


📧 Email: legal@rivo.run


📍 RIVO Europe Ltd. – 12 Hay Hill, Mayfair, London, W1J 8NR
📍 RIVO L.L.C (Dubai) – Dubai Business Bay, Bay Square, Building 04 Level 02
📍 RIVO US LLC – 200 Spectrum Center Drive Suite 300, Irvine, CA 92618​

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